VersaPro® Furnace Warranty
Unless otherwise required or prohibited under applicable state or province law, MRCOOL®, LLC (hereinafter “MRCOOL”® or “Company”) warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows. The warranty period begins from the proof of purchase date. The unit comes standard with a five (5) year parts and twenty (20) year heat exchanger warranty. This system can qualify for the Extended Limited Lifetime Replacement Warranty only only if registered within the timeframe set below and certain conditions/requirements are met.
STANDARD LIMITED WARRANTY COVERAGE
With no registration required, MRCOOL® warrants for the time periods set forth below that the System will be free of defects in material and workmanship under normal use and service. Any repaired or replaced component (indoor or outdoor) or part of the System shall be warrantied for the remainder of the original limited warranty period or thirty (30) days after replacement of the part, whichever is longer. This warranty applies only to systems that are installed according to the installation instructions, and in accordance with all applicable local, state or province, and federal laws and regulations including but not limited to electrical codes and permits. When required by law or when required for diagnostic testing as directed by MRCOOL®, a State or province certified or licensed HVAC contractor may be necessary. Always check your local laws. MRCOOL® will provide the following benefits, subject to the conditions stated below:
PARTS – For a period of five (5) years from the beginning of the warranty period, MRCOOL® will supply, at its option, either new or like kind replacement parts. “Parts” are defined as any part of the system except the compressor or line sets. Parts are defined as, but not limited to: Handheld remote, wifi dongle, all individual components housed within the air handler, and all individual components housed within the furnace excluding the heat exchanger.
HEAT EXCHANGER – For a period of twenty (20) years from the beginning of the warranty period, MRCOOL® will supply, at its option, either new or like kind replacement heat exchanger(s).
EXTENDED LIMITED LIFETIME REPLACEMENT WARRANTY
With proper registration of the unit within ninety (90) days of purchase, MRCOOL® warrants for the time periods set forth below that the System will be free of defects in material and workmanship under normal use and service. Any repaired or replaced component or part of the System shall be warranted for the remainder of the original limited warranty period or thirty (30) days after replacement of the part, whichever is longer. This warranty applies only to systems that are installed according to the installation instructions, and in accordance with all applicable local, state or province, and federal laws and regulations including but not limited to electrical codes and permits. When required by law or when required for diagnostic testing as directed by MRCOOL®, a State or province certified or licensed HVAC contractor is necessary. Always check your local laws. MRCOOL® will provide the following benefits, subject to the conditions stated below:
PARTS – For a period of ten (10) years from the beginning of the warranty period, MRCOOL® will supply, at its option, either new or like kind replacement parts. “Parts” are defined as, but not limited to: All individual components housed within the furnace excluding the heat exchanger.
HEAT EXCHANGER – For the user's lifetime (or his/her spouse) from the beginning of the warranty period, MRCOOL® will supply, at its option, either new or like kind replacement heat exchanger(s).
MGA80EE040A3B, MGA80EE060B4B, MGA80EE080B4B, MGA80EE080C4B, MGA80EE100C5B, MGA80EE120D5B, MGA80SE040A3C, MGA80SE060B4C, MGA80SE080B4C, MGA80SE080C4C, MGA80SE100C5C, MGA80SE120D5C, MGM96EE060B3NB, MGM96EE080B3NB, MGM96EE080C4NB, MGM96EE100C5NB, MGM96EE120D5NB
Limited warranty applies only to systems that are installed according to applicable local and state law in accordance with all applicable building codes and permits; MRCOOL installation and operation instructions and good trade practices.
Defective parts must either be returned to the distributor through a registered servicing dealer or picked up through pickup requests received directly from the customer for credit.
1. Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing or handling of either defective parts, or replacement parts, or new units.
2. Normal maintenance as outlined in the Installation and/or Owner’s Manuals, including, but not limited to filter cleaning and/or replacement, and lubrication.
3. Failure, damage or repairs due to faulty installation, misapplication, abuse, improper servicing, unauthorized alteration or improper operation.
4. Failure to start due to voltage conditions, blown fuses, open circuit breakers, or damages due to the inadequacy or interruption of electrical service.
5. Failure or damage due to animals or other organisms, water, floods, winds, fires, lightning, accidents, impact damage from projectiles, earthquake, theft or loss, riot, vandalism, acts of war, force majeure, corrosive environments, or other conditions beyond the control of the Company.
6. Parts or products not supplied or designated by Company, or damages resulting from their use.
7. Products installed outside the USA and Canada.
8. Electricity or fuel costs, or increases in electricity or fuel costs from any reason whatsoever, including additional or unusual use of supplemental electric heat.
9. Any cost to replace, refill or dispose of refrigerant, including the cost of refrigerant.
10. Any and all shipping or freight charges or damages arising from transportation of the product or parts covered by the Limited Warranty.
11. A product that had a serial number or any part(s) thereof altered, defaced or removed in any way.
12. Products moved from their original installation address.
13. Any damage caused by frozen or broken water pipes in the event of equipment failure.
14. Changes in the appearance of the unit that do not affect its performance.
15. Replacement of fuses and replacement or resetting of circuit breakers.
16. Units operated in incomplete structures.
17. Damage or repairs required as a result of the use of used or recycled refrigerant.
18. Any special, indirect or consequential property or commercial damage of any nature whatsoever. Some states or provinces do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.
THE WARRANTIES STATED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OF THIRD PARTY RIGHTS AND OF FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES SHALL MRCOOL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OR OTHER ECONOMIC LOSS, WHETHER BASED ON BREACH OF WARRANTY, BREACH OF CONTRACT, TORT OR OTHERWISE, EVEN IF MRCOOL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN NO EVENT SHALL MRCOOL’S LIABILITY EXCEED THE PURCHASE PRICE OF THE SYSTEM.
In the event of any dispute with MRCOOL, Purchaser agrees to first contact MRCOOL by phone at (270) 366-0457, by e-mail at legal@mrcool.com, or by U.S. Mail at MRCOOL, LLC, Attn: Customer Service, 48 Remington Way, Hickory, KY 42051, and attempt to resolve the dispute informally by providing the following information: name, address, contact information and the nature of the dispute. In the event that MRCOOL is unable to resolve a dispute within 90 days of Purchaser’s contacting MRCOOL, the parties agree to resolve any claim, dispute, or controversy arising out of or in connection with this Limited Warranty (the “Claims”) by binding arbitration.
The laws of the State of Kentucky shall govern this Limited Warranty and all of its terms and conditions, without giving effect to any principles of conflicts of laws. All actions at law or in equity arising out of or relating to this Limited Warranty shall be submitted to confidential arbitration in Paducah, Kentucky, under the rules then prevailing of the American Arbitration Association. To the fullest extent permitted by applicable law, no such arbitration shall be joined to any arbitration or action involving any other person or entity subject to this Limited Warranty, whether through class arbitration, proceedings, or otherwise. Except to the extent prohibited by applicable law, Purchaser agrees she/he will not bring any Claim more than one (1) year after the cause of action has accrued. If the arbitrator decides in favor of Purchaser, the award may include Purchaser’s costs of arbitration, including reasonable attorneys' fees and reasonable fees for any expert and other witnesses. Any award rendered by the arbitrator may be entered in any court of competent jurisdiction. You have the right to opt out of this arbitration provision by contacting us at optout@mrcool.com within thirty (30) days of your purchase of the product. If more than thirty (30) days have passed, you are not eligible to opt out of this arbitration requirement and must pursue any claim through binding arbitration.